Please read this article for updates on Facebook’s policy concerning your GigaTools account.

If you’re having problems with your Gig Announcements, this guide should help you solve them.

There are many reasons that your automated Gig Announcements can stop on Facebook or Twitter but thankfully only one easy solution.

If you’re having trouble with Twitter follow these steps:

• Log in to GigaTools
• Follow the link to EDIT USER or EDIT GROUP for the affected GigaTools User or Group
• Under the CONNECTIONS heading, on the Twitter panel, click the red REVOKE link
• Once the page has refreshed, go back to the Twitter panel and click the Sign in with Twitter link
• Be sure to grant all the permissions that the GigaTools Twitter App requires on the Twitter website
• After you return to the GigaTools site, check your ANNOUNCEMENTS & TIME ZONE settings are configured to suit your needs

If you’re having trouble with Facebook follow these steps:

• Log into Facebook and from the APPS page, completely remove the GigaTools App (not the Upcoming Gigs App)
• Log in to GigaTools
• Follow the link to EDIT USER or EDIT GROUP for the affected GigaTools User or Group
• Under the CONNECTIONS heading, on the Facebook panel, click the red REVOKE link
• Once the page has refreshed, go back to the Facebook panel and click the Connect link
• Be sure to grant all the permissions that the GigaTools Facebook App requires when on the Facebook website
• When you are returned to the GigaTools site, choose which of your Facebook pages should receive announcements (if you have any Facebook Pages)
• Check your ANNOUNCEMENTS & TIME ZONE settings are configured to suit your needs

If you have multiple Facebook pages we recommend only announcing your Gigs on as few of them as possible. Facebook limits posts coming in via the stream, which affects how many posts can be made to your pages or profile from GigaTools. If you are experiencing issues, please visit Facebook’s Help Center for more information on their limits and best practices.